Privacy Policy

Introduction & Scope

City of Dreams Online ("we", "us", "our") is dedicated to safeguarding the privacy of our users. This Privacy Policy applies to our website (https://www.city-of-dreams.com) and all services related to PH online casino activities, Philippines betting sites, and online slots Philippines.

This policy outlines how we handle the personal information of our players in the Philippines and globally to ensure a safe and secure gaming environment.

Personal Information We Collect

To provide the best PH casino experience, we collect various types of information:

• Registration Data: Full name, date of birth, email, and mobile number.
• Payment Details: Transaction records via GCash, PayMaya, and bank transfers (highly encrypted).
• Gameplay Activity: Records of bets placed, games played, and winnings earned.
• Device Information: IP address, browser type, and operating system for platform optimization.

How Information is Collected

We collect data through several channels to ensure accuracy and security:

• Direct Input: Information you provide during registration or account updates.
• Automated Tracking: Usage patterns and device data via cookies.
• Third Parties: Identity verification services and payment processors.

Purpose of Data Usage

City of Dreams Online uses your information to:

• Manage and maintain your player account.
• Process secure deposits and fast payouts for your winnings.
• Personalize your gaming experience with tailored slot and live dealer suggestions.
• Prevent fraudulent activities and ensure fair play.
• Comply with Philippines gaming regulations and AML laws.

Data Sharing & Disclosure

We do not sell your personal data. We only share information with:

• Payment processors to facilitate your transactions.
• Regulatory authorities when required by law in the Philippines.
• KYC (Know Your Customer) partners to verify age and identity.
• Analytics providers to improve platform performance.

Data Security Measures

As the premier PH online casino, we implement military-grade security:

• SSL/TLS Encryption: All data transmitted between you and our servers is fully encrypted.
• Secure Servers: Advanced firewalls protect our data storage centers.
• Access Controls: Only authorized personnel can access sensitive information.
• Regular Audits: Frequent security testing to stay ahead of potential threats.

Cookies & Tracking

We use cookies to enhance your experience. These include essential cookies for login, performance cookies for site speed, and functional cookies to remember your preferences. You can manage cookie settings through your browser, though some platform features may be limited.

Player Rights

Players at City of Dreams Online have the right to:

• Access a copy of the personal data we hold.
• Request correction of any inaccurate information.
• Request deletion of data (where legally permissible).
• Opt-out of marketing communications at any time.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Following account closure, we may retain certain data to fulfill legal obligations, resolve disputes, and enforce our agreements as required by the Philippine gaming authorities.

Protection of Minors

City of Dreams Online strictly prohibits individuals under the age of 18 from using our platform. We conduct rigorous age verification checks. If we discover that a minor has attempted to open an account, the account will be terminated immediately and data deleted.

Contact for Privacy Inquiries

If you have questions regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer: